INHOUSE CORPORATE ETIQUETTES

This module is conducted by our principal consultant Ms. KONKANA BAKSHI

SESSION 1: THE BRAND AMBASSADOR

• Personal branding
• Brand values exercises.
• Vision and mission
• Brand identity

Three people image exercise

SESSION 2:PERSONAL GROOMING

Personal grooming for men and women including skincare and grooming in details and discussing grooming faux pas

SESSION 3: VISUAL IMPACT/CONSISTENCY

• Lifestyle assessment.
• Five elements of visual credibility:
• Fittings, tailored styles, Appropriateness
• Credible color contrast for different
• business settings.

SESSION 4: BUILDING A WARDROBE.

• Capsules
• Business packing.
• Levels of dressing for every business setting
• Cost per wear exercise
• 24/7 professional

SESSION 5: INTRODUCTIONS

• First Impression through Introduction
• Effective Body- Language
• Familiarity vs Formality
• Protocol of Introduction
• Self-Introduction with confidence
• The value of a business card
• Business networking
• Honorific & Pre-nominals

SESSION 6: PERSONAL BRANDING QUIZ, QNA DISCUSSION.

DAY 2: ADVANCED BUSINESS ETIQUETTE

SESSION 1: ETIQUETTE

History of etiquette

• Why Business Etiquette
• Three Goals & Principles of Etiquette
• Five step resolving conflict methods
• Etiquette Goals for better relationships. Principles of Etiquette
• Manners VS Principles with examples. Etiquette Quiz
• Power of “Thank You Note”.

SESSION 2: FINE DINING AND TABLE ETIQUETTE (3 Hours) (2 Hours Class Room. 1 Hour Practical)

• Fine dining and silver wear etiquette.
• Formal, multi course, sit-down dinners – protocol and procedures.
• Place settings & Dinner placements
• Use of crockery, cutlery, glassware, napkins, at formal and business dinner.
• Practical session on European, Asian & American dining etiquette
• Food habits in western countries
• Appropriate food for Business Lunch & Dinner
• Host & Guest rules.
• Business dealing finesse over a meal
• Finger foods.
• International menu terminology
• Information on different food items
• Body language at the dining table
• Beverages – classification
• RSVP rule
*(Followed by a practical session with 5 course European meal at either lunch or dinner in a fine dining setting)

SESSION 3: BUSINESS SOCIAL

• Etiquette Quiz
• Approaching Strangers
• Small talk
• Seven best business social practice
• One drink rule
• Networking During Sporting or Award function invitation

SESSION 4: DIFFICULT SITUATIONS

Discussion on several difficult situations and how to handle them with examples

SESSION 5: 24/7 PROFESSIONAL

• Guiding Principles
• What can you do
• Top 10 business etiquette behaviour

Price on request.

Annual proposal on request.



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