Train The Trainer

Train The Trainer is an 8 days Advanced Business Etiquette programme for anyone who is looking to have a flourishing career as a Business Etiquette Expert and Professional Coach. The Trainee will get an opportunity to shadow and observe the instructor at least twice during actual trainings. Our extensive course will help equip you with the knowledge and tools to conduct successful and lucrative training sessions.

Etiquette consultants are making a difference helping private individuals and corporate clients in and around the world every single day! There's no better time than now to embrace your new opportunities.

Imagine a career where you have the skills empowering your clients to feel confident through verbal and non verbal communication and to create their own personal brand. Be professionally trained to become a professional national business etiquette consultant.

8 days, 64 hours of high caliber Business Etiquette training


Be coached by not just 1, but 2 experienced Certified Etiquette Masters at the Savoir Faire Academie 8 days program in Mumbai. No other training in the India offers such a comprehensive curriculum enriched by its unique perspective on global Etiquette consulting. With years of experience of Konkana Bakshi, this is by far the best investment you can make for yourself! You will start a fulfilling career and become a certified and credible business etiquette coach right after your training.

  • Training by 2 top Certified Etiquette Masters
  • Certified Business Etiquette Trainer by Savoir Faire Academie The Luxury Finishing School
  • 2 comprehensive training manuals packed with over informative course information
  • Post-course mentoring by both your master trainers
  • The participants will get an opportunity to consult real clients right after the programme on the last day
  • The certified trainers will get to shadow Konkana Bakshi in different workshops for 6 months

Objective:  In this course the participant will learn how to be an effective trainer, know their subject, be well organized and a clear presenter. They will also learn how to motivate, coach, mentor, facilitate and create an interest for the participants.

Grooming and etiquette are perhaps one of the most fundamental skills corporate professionals must acquire.  The objective of this workshop is to train the trainer to augment the self- image, dress sense and personal style of senior executives to international standards and therefore generate higher confidence to improve their present and future work situations.

The participants must be taught to groom themselves for success by developing a wholesome total image in order to have the winning edge and create a lasting impression.

Particular care has to be taken over their personal appearance, etiquette, body language and protocol.


Delivery mechanism: Power point presentation/ live demonstration/ practical exercise / observation and shadowing. The training will be completely interactive. All concepts are converted to learning activities and processed interactively. Thus, 20% lecture and 80% one-on-one coaching

Day 1 -

Business Etiquette and Executive Presence:

  • Business body language and posture – Art of sitting, standing and walking
  • Effective introductions and greetings
  • The handshake – the correct way of doing it
  • Exchange of business cards
  • Conduct expected at - meetings. board rooms and conferences
  • Seating protocol – placing people correctly
  • Protocol in business related social engagements
  • Etiquette related to business entertaining and networking

Target – To understand the importance of creating a positive impression. The result of a successful projection will always be positive as the effect ripples to all areas of the business and our clients are satisfied both personally and financially. When you compare two equally qualified employment candidates, the skills of polish they have acquired through the years will provide a competitive advantage when competing in the real world.

Workplace Civilities:

  • General office courtesies ( elevators, visitors, washrooms, cafeterias etc)
  • Cubicle Etiquette
  • Meeting Etiquette
  • Success and politeness indicators
  • Constructive criticism
  • Team work and communication
  • Gender sensitive etiquette at the workplace
  • Maintaining appropriate and friendly disposition towards opposite sex colleagues
  • Chivalrous and courteous behaviour towards lady colleagues
  • Off site and office parties

Target –Disrespect and uncivil behaviour drain productivity and negatively influence both an organization’s bottom line and the overall economy. One study found that 60% of employees believe that co-workers annoying behaviour negatively impact the workplace and as a result, 40% reported that they are looking for new employment. If each employee develops an awareness of respectful behaviours and necessary skills, it is anticipated that employees will serve as role models and that these behaviours will spread in the workplace and beyond.

The Art of Networking:

  • Creating personal presence – Art of sitting, standing and walking
  • Understanding  the dynamics of Business Networking
  •  Effective self introductions and greetings
  • Small talk
  • Forms of address
  • Use of names and titles
  • Welcome topics of conversation
  • Topics to avoid
  • Key words and phrases
  • Personal questions
  • Appearance and public behaviour
  • Practice applying the networking technique in a simulated environment

Target – Networking is often talked about as a key strategy for business growth, but for many executives the thought of approaching a group of strangers is daunting.

Networking is an essential business skill that can be learned. The more you network, the easier it gets. Your confidence will grow and after time, the fear doesn’t stop you.

This workshop will provide tips, tricks and tools to improve your networking efforts in all sorts of situations.

Day 2 -

The Global Ambassador - Cross Cultural Sensitivity and International Business Etiquette:

  • Importance of international manners and etiquette
  • The Global Ambassador – appearance, public behavior and communication
  • Art of conversation in a social gathering with Asians, Europeans, Americans and Africans
  • Historical/Geographical background of target culture
  • Customs and traditions
  • Taboo Subjects
  • Perceptions, stereotypes and expectations of target culture
  • Country specific information on the do’s and don’ts of business etiquette
  • Invitations and response
  • Faux pas and other situations
  • Punctuality and approach to time
  • Simple greetings and expressions in other languages
  • Appropriate gift giving
  • Dealing with a VIP - when a director or a CEO visits overseas etiquette related to specific countries

Target - Understanding the uniqueness of cultures around the world and how to apply the skills of cultural understanding to become more successful in the global business environment.

Day 3 -

Fine Dining and Table Etiquette:

  • Formal, multi course, sit-down dinners – protocol and procedures
  • Place settings and dinner placements
  • Buffet meals – the dos’ and don’ts’ of it
  • Use of crockery, cutlery, glassware, napkins, at formal and informal meals
  • Eating etiquette - practical session on eating with forks, knives, spoons, chopsticks and bowls
  • Finger foods – food that should be eaten with fingers
  • Eating Indian meals and etiquette related to it
  • Food habits in western countries
  • Information on different foodstuff
  • Body language at the dining table
  • Beverages – classification of alcoholic beverages. How they are served, and when and with what foods they are served
  • Toasting and protocol related to very formal invites

*Note: The 2 hour classroom session concludes with a very formal multi course sit down lunch /dinner at a fine dining restaurant where the participants will be able to master the practical aspects of the training in an enjoyable atmosphere.

Target – To be fully conversant with food and etiquette related to fine dining and to handle yourself with confidence, style and world class. To make your guests feel more comfortable and help business to be conducted in a more successful manner in any dining situation.

Day   4 -

a) Business Communication and Conversation Skills:

  • Enhancing  verbal and non verbal communication skills
  • Pronunciation and speech
  • Modulate voice and gestures to churn up emotions
  • Various exercises to polish enunciation and pronunciations of commonly mispronounced words
  • Interpersonal communication and rapport building
  • The power of words to strike casual conversations
  • Insights on quick rapport building
  • Understand the importance of asking the right questions to get desired responses
  • Managing the verbal and non-verbal factors of communication
  • Barriers to communications
  • Effective listening
  • Modulating voice and gestures to churn up emotions in team members and subordinates
  • Speaking with charm and leaving the listener enthralled, and inspired to take action
  • Elevator speeches in different settings - Participants learn to introduce themselves in a short and concise manner and practice the art of formal self-introductions in different situations

Target – To enhance interpersonal communication skills in English. Communication and presentation are often described as the most desirable quality in any employee and is crucial to our success. After the program, participants invariably experience a new sense of confidence in building better business relationships.

b) Telephone and Electronic Etiquette:

  • Telephone etiquette - Your Phone Voice, Greeting, Response, Alternative Dialogue / positive communication, Placing Callers on Hold, Transferring Calls, Taking Messages
  • Voice Mail
  • Mobile phone manners
  • Speaker phone and Conference calls Etiquette
  • Video conferencing Etiquette

Target: Even in these days of computers, the telephone is still the company’s artery to the world. Telephone Etiquette is perhaps one of the most fundamental skills corporate professionals must acquire. Business calls need extra skills. This workshop helps you to present a professional image on the telephone to your customers and making them feel well informed and appreciated.

Netiquette – Email, Laptop, Social Media and IM Chat Manners:

  • Emails and net etiquette
  • Social media manners – Do’s and Dont’s
  • Laptop and IM manners

Target: This module covers for you the top tips for email etiquette that everyone needs to be aware of and follow. Follow some simple rules of etiquette concerning laptop and mobile usage to avoid being disruptive during a meeting. You’re leaving your digital signature on the Internet right now. Think about the consequences of your engagement on any social site. Remember that social media communities are real relationships, real conversations, and as such, they should be treated like they are real. By doing so you will be a joy to communicate with while being perceived as a caring and an intelligent human being.

Day  5 -

  • Power Dressing - Business Attire and Style Management:
  • Power dressing
  • Current trends in Indian and international business dressing
  • Appropriate attire for conferences, formal and informal business meetings  
  • Dressing for business related social events
  • Protocol vis-à-vis business dress decorum in India and abroad
  • Defining Business Casual  and Friday Dressing
  • The art of dressing with taste
  • Use of appropriate accessories – scarves, ties, belts, shoes, bags, briefcases, jewellery etc
  • Personal hygiene  – skincare, hair care, after shaves, eau de toilettes’ and colognes

Target - To be able to stay ahead of the competition with a dynamic and up-to-date appearance. To enjoy increased confidence from looking your best. To enhance the Corporate and Social Image through dressing - how you look and feel will greatly determine how you succeed in the marketplace.

Ladies Grooming and Personal Branding:

  • Build up a wardrobe that suits you, and you are comfortable wearing
  • Use apparel to bring out the positive aspects of your physical personality
  • Wear styles, cuts, fabrics, prints and colors that enhance your look
  • Develop your own ‘style’ of dressing, as opposed to blindly following fashion and fads
  • Maintaining an overall image suitable for different social and professional interactions
  • Discover the best hairstyles and accessories for you
  • Avoid common pitfalls
  • Discover how to make the most of your own personal coloring
  • The art of dressing with taste
  • Make up, hairstyles and Saree draping for ladies – ( optional )

Target - To be able to stay ahead of the competition with a dynamic and up-to-date appearance. To enjoy increased confidence from looking your best. To enhance the Corporate and Social Image through dressing - how you look and feel will greatly determine how you succeed in the marketplace.

Day 6 -

Advanced Presentation Skills:

  • Delivering captivating presentations with ease
  • Creating powerful presence and powerful openings
  • Insights on quick rapport building and how to connect with all audiences instantly
  • Engaging the audience with light humor and discreet interaction
  • Modulating voice and gestures to churn up emotions
  • Various verbal exercises to polish enunciation and pronunciations
  • How to leave the listener enthralled and inspired to take action
  • Eliminating monotone and boredom
  • Eliminating "Overkill"
  • Monitoring and managing audience reactions precisely
  • Live video recordings and replays. Discussion on how the speech pattern, diction and body language can be improved upon to make a dynamic presentation
  • Self-assessment on elevator speeches and identifying individual areas that need improvement
  • Common presentation bugs (content, communication, body language)
  • Managing physical and mental stress during presentations
  • Understand cause of nervousness and how to overcome the same to be a confident presenter
  • Presenter’s conduct during Q&A. Controlling question and answer sessions
  • Delight your audiences with compelling visual presentations
  • Design and create clear and compelling slides
  • Become more efficient – create better slides more quickly
  • Structuring  powerful slides for impact and total influence
  • Organizing content
  • Ensure your design is clear – with the right fonts, contrast, and colours for display when projected, displayed on a big screen, or shown on a tablet
  • Use animation – including sophisticated animation – to tell your story effectively
  • Work with templates and slide masters to promote consistency and impress your audience
  • Create and edit live graphs and charts
  • Build slides faster by using toolbars and shortcuts

Target – The aim of this workshop is to provide you with the skills to deliver audience-centered, persuasive, purposeful and powerful oral presentations. As part of this workshop, you will learn new tips on making powerful presentations and you will receive detailed and personalized feedback from the facilitator. Using video recordings we show participants how mistakes can be avoided and how simple positive tactics can make it possible for even nervous performers to become relaxed and assured.

Day 7 -

  • Seminar & Module Design
  • Personal Branding
  • Communication Skills
  • Advanced Facilitation
  • Consulting
  • How to target your niche
  • Client Relationships
  • Corporate training vs personal consultation
  • Coaching plus Business Development Action Plans
  • Creating Business module
  • Promoting yourself through proper marketing

Day 8 -
Final day where every participant will get a client to consult them one on one related to business etiquette and corporate image.

The Standard Fee: RS 2,80,000
Register anytime till June 19th (subject to availability of seats)

Super Early Bird savings up to RS 30,000 for registering before May 31st

Please note: the clients will be chosen by Savoir Faire Academie for proper evaluation for participant’s overall training.


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